Sydney Steel Stairs (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website www.sydneysteelstairs.com.au (the “Website”).
Our Website is designed to provide information about our steel stair, fire escape, and structural steel services, and to allow customers to contact us for enquiries, quotes, and project discussions.
By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
01. Information We Collect
When you interact with Sydney Steel Stairs, we may collect personal and technical information necessary to provide our services effectively.
a. Personal Information
- Full name
- Email address
- Phone number
- Business name (if applicable)
- Project or site address
b. Enquiry & Project Information
- Details submitted through contact or quote request forms
- Project-related correspondence and discussions
c. Technical & Browsing Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the Website
- Referring website or search engine
Sydney Steel Stairs does not intentionally collect sensitive personal information unless required by law or explicitly provided with consent.
02. How We Collect Information
a. Direct Collection
Information is collected when you:
- Submit an enquiry or quote request
- Contact us via email or phone
- Provide details for project discussions
b. Automatic Collection
When you browse our Website, limited technical data is automatically collected through server logs and analytics tools to improve performance and usability.
c. Cookies & Analytics
We use cookies and analytics tools to understand website usage and improve user experience. These tools do not personally identify users on their own.
03. How We Use Information
We use personal information strictly for legitimate business purposes. We do not sell or trade personal data.
Information is used to:
- Respond to enquiries and provide quotes
- Communicate about projects and services
- Improve Website performance and content
- Maintain internal records
- Comply with legal and regulatory requirements
- Protect against fraud, misuse, or security threats
04. Data Retention
We retain personal information only for as long as necessary.
- Enquiry and project details are kept for follow-up and record-keeping
- Information required for legal or compliance purposes is retained as required by Australian law
- Users may request deletion of their personal information, subject to legal obligations
We regularly review stored data and securely delete information that is no longer required.
05. Data Security
Sydney Steel Stairs takes reasonable steps to protect personal information.
a. Security Measures
- Secure website hosting
- SSL encryption
- Restricted access to personal data
b. Internal Controls
- Access limited to authorised personnel
- Procedures in place to prevent misuse or unauthorised disclosure
While no system is completely secure, we apply industry-appropriate safeguards to protect your data.
06. Cookies & Tracking Technologies
a. Cookies We Use
- Essential cookies for basic site functionality
- Analytics cookies to understand visitor behaviour
- Functional cookies to improve user experience
b. Managing Cookies
You can disable cookies through your browser settings. Note that disabling cookies may affect Website functionality.
07. Disclosure of Information
Sydney Steel Stairs does not sell or rent personal information.
We may disclose limited information only:
- To trusted service providers (e.g. hosting or IT support), under confidentiality obligations
- Where required by law or legal process
- In the event of business restructuring or transfer, with privacy protections maintained
08. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Restrict certain uses of your information
- Lodge a complaint regarding data handling
We aim to respond promptly and fairly to all requests.
09. Changes to This Policy
We may update this Privacy Policy from time to time.
- Updates will be published on our Website
- Continued use of the Website indicates acceptance of the updated policy
- We encourage regular review of this page
10. Contact Us
For any privacy-related questions or requests, please contact:
Email: info@sydneysteelstairs.com.au
We will respond within a reasonable timeframe.
